FAQ

Find answers to our most frequently asked questions.

Shipping & Returns

What if it doesn't work for me?

At Madycares , your satisfaction is our top priority. We guarantee the quality and effectiveness of our products, and we are confident that they will exceed your expectations. That is why we offer a 30-day money-back guarantee , to give you the peace of mind you deserve when purchasing from us.

How long does delivery take?

At Madycares , we are committed to delivering your order to you as quickly as possible.

📦 Delivery times :

  • Order processing : Your order is prepared and shipped within 24 to 48 business hours .
  • Estimated delivery times : Delivery typically takes 5-10 business days , depending on your location.

🚚 Order tracking :
As soon as it is shipped, a tracking number will be sent to you by email to follow the progress of your package in complete transparency.

🔎 Factors that may influence delivery :
Although we work with reliable carriers, delays beyond our control (customs, weather conditions, busy periods) may occur. If you have any questions, our customer service is always available at info@madycares.com to help you.

Your satisfaction is our priority, and we are committed to making your shopping experience as smooth and stress-free as possible! 😊

How much does delivery cost? Where do you deliver?

We offer FREE shipping to over 20 countries worldwide. If you can enter your address at checkout, that means we can deliver to you! 😊 We'll also make sure to send you the right plug type for your country.

Can you give me more information about your delivery process?

At Madycares , we make it a point of honor to ensure a smooth, fast and transparent delivery experience . Here is how our shipping process works:

📦 Processing and Shipping

  • Order preparation : Once your order has been placed, we will process it within 24 to 48 business hours .
  • Shipping : As soon as your order is ready, we ship it via our partner carriers, guaranteeing secure and tracked shipping.

🚚 Delivery times

  • Estimated delivery between 5 and 10 working days , depending on your location.
  • You will receive a tracking number by email as soon as your package is shipped, in order to follow its progress in real time.

🌍 Delivery areas

  • We ship for free to over 20 countries worldwide.
  • If you can enter your address at checkout, that means we can deliver to you!

🔎 Tracking and support

  • You can track your order directly via the link provided in the shipping confirmation email.
  • In case of any questions or exceptional delays, our customer service is available at info@madycares.com to assist you.

We know how important it is to receive your order quickly and safely. That's why we strive to offer a reliable and efficient delivery service, with transparent communication at every stage. 😊

How can I track my order?

We will send you a tracking number by email as soon as your package has been shipped. You can track your order using our tracking page . 😊

Will I have to pay customs fees?

In most cases, you will not be charged a customs fee. However, these fees are beyond our control and depend on your local government regulations. If your order is subject to customs fees, you will be responsible for paying them.

Find information about our products

At Madycares , we offer innovative solutions to relieve neck tension and improve your daily well-being.

How does the electric neck massager work?

Our massager uses a combination of vibration, heat and pressure points to relieve neck tension and pain. It promotes relaxation and improves blood circulation.

Who can use this neck massager?

It is suitable for anyone suffering from muscle tension, neck pain, stiffness or stress . However, we recommend consulting a doctor in case of a specific medical condition.

Is it safe to use?

Yes! It is designed with high quality materials and incorporates an automatic shut-off after 15 minutes to prevent overuse.

Can I use this massager every day?

Yes, daily use is safe. We recommend 10-15 minute sessions for best results.

How to recharge the electric massager?

It charges easily via an included USB cable . A full charge takes about 2-3 hours and provides multiple sessions of use.

What is the battery life?

A full charge allows approximately 5 to 8 massage sessions depending on the intensity and options activated.

Can I use the massager while it is charging?

No, for safety reasons the massager should not be used while charging.

How long should I use the neck massager per session?

We recommend using 10 to 15 minutes per session, with a maximum of 2 to 3 sessions per day .

How do I clean my neck massager?

Use a soft, slightly damp cloth to clean the surface. Avoid contact with water to protect electrical components.

Is the massager noisy?

No, it works quietly and discreetly , ideal for use at home, in the office or when traveling.

"Excellent quality for anyone suffering from neck pain. The massager provides immediate relief and helps to relax the muscles deeply. Customer service was very responsive and understanding when I had an issue with my shipping address. Thank you, Madycares!"

Mylène R. Quimper, France.